Runbook Fire Drill: Follow the Instructions Exactly and See Where They Fail

A runbook that has never been followed is only a theory. Participants receive operational instructions for a failing service and must follow them exactly, noting every missing prerequisite, ambiguous command, unsafe assumption, and decision point.

The deliverable is a stronger runbook with ownership, prerequisites, verification checks, rollback notes, escalation triggers, and plain-language context. The session makes documentation accountable to real use, not just good intentions.