Internal Search for Teams: Find the Runbook Before the Incident Finds You

During an incident, the right answer may exist, but nobody can find it. Participants test internal search and navigation across runbooks, tickets, chat threads, code references, dashboards, and meeting notes.

The workshop identifies naming problems, stale pages, missing ownership, weak tags, duplicate docs, and buried decision records. Teams leave with a practical structure for making operational knowledge findable when time is short.