Dive into the Inner Workings of Automated Customer Support Systems!

Title: Dive into the Inner Workings of Automated Customer Support Systems!

Have you ever called customer support and been greeted by an automated system? Have you ever wondered how those systems are built and operated? If so, we invite you to join us for an awesome meetup where we'll explore the inner workings of automated customer support systems!

Agenda:

• Understanding Amazon Connect: Explore Amazon Connect, a cloud-based contact center service.
• Leveraging AWS Lambda for Logic: Discover how AWS Lambda can be used to implement custom logic and integrations within automated customer support systems.
• Exploring Amazon Lex Bot: Dive into Amazon Lex, a service for building conversational interfaces.